Quick Answer: What Is The Golden Rule In Hospitality?

What are the 5 elements of hospitality?

To ensure the wellbeing of the guests the rooms at Hotel Emmy are designed according to the doctrine of the five elements wood, fire, earth, metal and water.

The basic idea behind the construction of the hotel was to design more than just a room, but a holiday “atelier”, because you are not only here to sleep!.

How do you greet a guest?

Welcoming Guests A friendly smile and a warm greeting make a great start. Hello, welcome to [name of your hotel]. Here’s a standard greeting you could use. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in.

Is Zeus the god of hospitality?

The Greek god Zeus is sometimes called Zeus Xenios in his role as a protector of travelers. … He thus embodied the religious obligation to be hospitable to travelers.

What is the 5 15 rule?

The good news: there’s an easy rule that can help you remember to be just a little more active during the work day: the 5/15 Rule. Both parts to this equation are simple: the 5 means you should take 5 minutes to get up and move or walk around for every hour you spend sitting.

What to say to welcome a guest?

5 Hospitality Phrases Guests Remember Most“It’s My Pleasure…” / “I Am Happy To…”“Thank You…” / “We Appreciate…”“Welcome…”“Is There Anything Else…”“We’re Looking Forward To Having You Again As Our Guest”

What is the 5 10 rule in hospitality?

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.

What is golden service?

The golden service to the customer: Exceeding customers’ expectations that will lead to their satisfaction.

What are the sectors of hospitality industry?

Here are six common sectors where our students find success after graduation.Accommodation. From established hotels and resorts to vacation rentals and even campgrounds, accommodations need management professionals. … Travel. The travel industry scoops up many hospitality management professionals. … Food & Beverage.

What is the golden rule of customer service?

In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: “Treat others as you would want to be treated.”

How do you smile at customers?

To every customer you greet, your sincere facial expression should say, “I’m so glad to see you!”…You can work on your smile and use it during any customer interaction:Get a smile review. … Remind yourself to smile, smile, smile! … Smile when talking to customers over the telephone.

What are the rules of hospitality?

Under the rules of hospitality, men would be expected to host visitors, providing them with food, a bath, friendship gifts, the promise of safety for the night, and safe escorted travel to their next destination.

What is the 10 ft rule?

When a customer is greeted by an employee that they come within a certain distance of, it is commonly referred to as the “10-Foot Rule”. That is, whenever an employee comes within 10 feet of a customer, the employee greets the person with a cheerful hello, or simply makes eye contact, smiles and nods his or her head.

Why do we welcome guests?

A welcome goes beyond words, it creates a feeling of caring and gives a sense of pleasure. A sincere welcome reaches out and positively pulls guests in to the hospitality environment they have chosen and makes guests feel like they have made a good choice.

What is the 8 foot rule?

It’s called the 8-foot rule. A leader at a manufacturing facility recently gave the direction to his leadership team to engage with their employees every time they come within eight feet of one of their employees. It’s a simple rule that is simply brilliant!

What is the 3 meter rule for Walmart?

We encourage our associates to make you feel welcome when you visit our store. We recruit and hire people who like to smile, look you in the eye, and greet everyone who comes within 3 meters. We call this the “3-Meter Rule”. If at all possible, we like to call you by name.

What are the responsibilities of hospitality?

Depending on how big or small an operation is, pursuing a career in Hospitality Management can entail several responsibilities….Manage Budgets. … Customer Service. … Supervising Maintenance. … Coordinating Departmental Tasks. … Food & Beverage.

What are the elements of hospitality?

There are four segments of the hospitality industry: Food and beverages, Travel and Tourism, lodging, and recreation.Food and Beverages. The food and beverage sector which is professionally known by its initials as F&B is the largest segment of the hospitality industry. … Travel and Tourism. … Lodging. … Recreation.

What hospitality means?

What does hospitality mean? Merriam Webster’s Dictionary defines hospitality as, “generous and friendly treatment of visitors and guests or hospitable treatment.” It also refers to the industry in which hotels, caterers, and event planners largely operate.

How can I be hospitable to guests?

How to Show Hospitality Without a Perfect HomeKeep your home in good shape, whenever possible. Being able to welcome surprise guests into your home without feeling embarrassed is a wonderful feeling. … When you have advance notice do a bit of extra tidying. … Have some welcoming touches. … Have something to offer your guests. … Remember it’s not about your home.

What are the five rules of customer relations?

5 Golden Rules of Customer ServiceCustomer service is everyone’s job. Every contact with your clients is important. … Ask questions and listen to the answers. … Promise only what you can deliver, and then over deliver. … Know how to apologize. … Treat employees well.

What are the rules for good customer service?

If you truly want to have good customer service, all you have to do is ensure that your business consistently follows the eight rules following:Answer Your Phone. … Don’t Make Promises Unless You Will Keep Them. … Listen to Your Customers. … Deal With Complaints. … Be Helpful—Regardless of Profit. … Train Your Staff.More items…