Question: How Do You Define Great Hospitality?

How would you describe the hospitality industry?

The hospitality industry is a broad category of fields within service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry..

What is great service in hospitality?

“Great service is all about making customers feel welcome and valued. It is about knowledge, enthusiasm and passion. Talented front-of-house professionals will have the right attitude, the drive to succeed and a genuine enthusiasm for what they are doing. This will come across in their interactions with customers.”

How many types of hospitality services are there?

There are 5 major components of hospitality industry: Travel, Lodging, Assembly and Event Management, Restaurant and Managed Services.

How do you show Customerity in hospitality?

Do this:Successfully resolve a guest issue.Take on a new initiative.Ask for additional tasks on your own.Share ideas on how to improve a process at your hotel.Suggest ways to save energy, payroll, and other expenses.Don’t be afraid to sometime challenge status quo.Do something that will make a guest super happy.More items…

What are hospitality services?

Hospitality is defined as taking care of your guests and anticipating their needs and it is the relationship between the guest and the host, or the act or practice of being hospitable. … This includes the reception and entertainment of guests, visitors, or strangers.

What is the purpose of hospitality?

Hospitality provides essential services (i.e., lodging and food) for travelers, whether they are on the move for reasons of necessity, leisure or luxury. Hospitality is a major factor in every vacation and business trip, and is thus important to individual customers and to businesses.

How do you show hospitality?

How to Show Hospitality Without a Perfect HomeKeep your home in good shape, whenever possible. Being able to welcome surprise guests into your home without feeling embarrassed is a wonderful feeling. … When you have advance notice do a bit of extra tidying. … Have some welcoming touches. … Have something to offer your guests. … Remember it’s not about your home.

What are the 5 segments of hospitality?

The industry is complex, consisting of five major segments: food, lodging, travel, tourism and recreation.

What are the 4 sectors of hospitality industry?

6 fields of work in the hospitality and tourism sectorAccommodation. From established hotels and resorts to vacation rentals and even campgrounds, accommodations need management professionals. … Travel. The travel industry scoops up many hospitality management professionals. … Food & Beverage. Foodie graduates tend to settle down in food and beverage establishments.

What is the difference between service and hospitality?

There is a difference between service and hospitality. … But simply put, service is defined as handling tasks for someone else from physical labor to providing information. Hospitality is defined as an interaction. It’s the friendly and generous reception of guests, visitors, or strangers.

What is hospitality in simple words?

Merriam Webster’s Dictionary defines hospitality as, “generous and friendly treatment of visitors and guests or hospitable treatment.” Dictionary.com goes further to define it as, “the friendly and generous reception and entertainment of guests, visitors, or strangers.”

What are examples of hospitality?

Hospitality ExamplesMake sure your guests are comfortable. … Invite people in your home often. … Give gifts to show how you care. … Extend your help. … Let them know you enjoy their company. … Provide a personalized service. … Pay attention to the little details. … Identify and reward loyal customers.More items…

What is the golden rule in hospitality?

The Golden Rule: “Do unto others as you would have them do unto you.” … Four Seasons Hotels and Resorts credits much of their success on their unwavering commitment to the application of The Golden Rule and for me, it reinforced both the importance of that message, but also the simplicity of it as well.

What is the 5 10 rule in hospitality?

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.